QPS NHS 111 Directory of Service

NHS 111 Directory of Service

On the day of the review, the pharmacy’s NHS 111 Directory of Services entry is up to date.

This quality criterion may be claimed at both review points (April and November) and is worth two and a half points, five points in total.

For NHS 111 to refer patients appropriately to community pharmacies it is critical that they have access to accurate information about pharmacies, their location, opening hours, and services provided. The aim of this quality criterion is to enable pharmacies, for the first time, to view their NHS 111 Directory of Services (DoS) demographic profile and to provide corrections to that information where necessary. This is so that patients are always given the correct information when they dial NHS 111 for help.

Types of DoS profiles

An individual pharmacy’s DoS entry could be made up of one, two or three different DoS profiles, depending on the different services that each pharmacy provides.

Each DoS profile sits in one of four service types on the database:

  1. Pharmacist
  2. Pharmacist – Extended Hours
  3. Pharmacist Enhanced Service
  4. Pharmacist Urgent Prescription

Every NHS pharmacy will have one profile for its main service provision sitting in either A or B, depending on the extent of its full opening hours (core and supplementary).

Pharmacies delivering additional services (e.g. minor ailments service, NUMSAS) will have extra profiles in C and/or D.

All DoS profiles that make up an individual pharmacy’s DoS entry need to be checked to qualify for the quality payment.

The pharmacy must confirm that the NHS 111 DoS entry for the pharmacy is up to date on the day of the review.

The following demographic information will need to be confirmed:

  • ODS code
  • full address details (including postcode)
  • normal opening hours
  • bank holiday opening hours until the next review date (i.e. 1 May 2017 (Early May bank holiday), 29 May 2017 (Spring bank holiday) and 28 August 2017 (Summer bank holiday) for the April 2017 review point and 25 December 2017 (Christmas Day) 26 December 2017 (Boxing Day), 1 January 2018 (New Year’s Day), 30 March 2018 (Good Friday) and 2 April 2018 (Easter Monday) for the November 2017 review point)
  • contact telephone number
  • public-facing website (if available)

contact email address for non-patient identifiable data (if available) (this is likely to be different to your NHSmail address if delivering NUMSAS).

Process for April Review Date:

Please note the process to follow to update your DoS profile, is different to that stated in the NHS England guidance. Contractors should follow the process on the NHS England website; the process is also listed below:

  1. Visit the DoS checker website.
  2. Enter either your ODS code (F code), postcode or pharmacy name to search for your pharmacy. Not all pharmacy DoS profiles are linked to their ODS code currently. Therefore even if a profile comes up for your pharmacy when you search by ODS code, you should also search for other profiles for your pharmacy using the pharmacy’s postcode and pharmacy name as your DoS entry may be made up of more than one profile (e.g. if you offer an urgent medicines service, minor ailments scheme etc. then your pharmacy will have a separate DoS profile detailing this).
  3. If you cannot find your pharmacy after searching using all three fields, please email england.communitypharmacy@nhs.net with ‘DoS’ in the title, for further assistance. In the email please include your pharmacy ODS code, pharmacy name, address, and postcode.
  4. Click on the profile for your pharmacy or one of the profiles if more than one is listed for your pharmacy.
  5. Check that the information displayed for your pharmacy is accurate.
  6. Make a note of any inaccuracies and keep this information. Your local NHS 111 DoS Lead will be in contact for this information at a later date.
  7. If there is more than one profile listed for your pharmacy you should repeat steps 4-6  for each profile listed.
  8. The survey form must then be completed. Please note, even if your DoS entry is up to date, you will still need to complete the survey form to confirm you have reviewed your DoS entry. The results of the survey will inform your local NHS 111 DoS Lead that you have checked your DoS entry and will let them know where changes need to be made.
  9. Once the survey form has been completed, you will receive a confirmation email which should be retained as evidence that this quality criterion has been met.

Although the quality criterion states ‘On the day of the review, the pharmacy’s NHS 111 Directory of Services entry is up to date’ NHS England has confirmed that as long as the above process is followed, contractors will meet the quality criterion for the April review point even if changes are not made to a pharmacy’s DoS entry by the local NHS 111 DoS Lead by the April review point.

Contractors will be required to confirm via the NHS BSA online declaration page that the pharmacy’s DoS profile is up to date.

Second review point (24th November 2017)

Local NHS 111 DoS Leads are developing systems locally to improve how updates to the DoS are made. Local DoS leads will communicate with contractors separately about this after the declaration period for the April review point closes.