QPS NHS Choices (Gateway)


On the day of the review, the NHS Choices entry for the pharmacy must be up to date.

This is a gateway criterion and it must therefore be complied with before any payment can be achieved.

Pharmacies are required to edit or validate their opening times, services and facilities information within their NHS Choices profile listing to meet the gateway criterion.

NHSE are expecting a large volume of applications so there may be a delay in processing applications therefore it is recommended that you register as soon as possible to enable you to meet the first review date.

For the first review point, contractors must edit and/or validate their NHS Choices entry between 00:00 on 7 February 2017 and 23:59 on 28 April 2017.

For the second review point, contractors must edit and/or validate their NHS Choices entry between 00:00 on 11 September 2017 and 23:59 on 24 November 2017.

Pharmacies that do not currently have profile editing rights can apply here.  One web editor account per pharmacy will be assigned.

Existing web editors, who have lost their password, can get their passwords here.

Community pharmacies that are not listed on NHS Choices should contact their NHS England local team. NHS Choices profiles are set up following authorisation from local teams. Making local teams aware that a profile has not been set up will then initiate this process.

Multiple Pharmacies NHS Choices Entries:

An Application Programming Interface (API) is available to assist contractors with multiple pharmacies in updating their NHS Choices profiles; see section 3.2.3 of the Pharmacy Quality Payments Gateway Criteria Guidance for further information. You may wish to consider this option if you wish to automate the process of entering the information to update NHS Choices profiles for multiple pharmacy premises. Email the NHS Choices service desk (nhschoicesservicedesk@nhs.net) to register your interest including “Organisation API” in the subject line.

How to Update or Validate you NHS Choices Profile:

A user guide for managing NHS Choices profiles to support the Quality Payments Scheme is available on the NHS Choices website.

Pharmacies must update or validate their list of services which is displayed in the ‘services’ section of their profile.

Which Services should I update or enter on NHS Choices?

Pharmacy Services Advanced services and other services which are useful for patients to know about. Please note that there is no listing for essential services in the first review period. For the second review period, essential services will be included but auto-populated onto each provider profile.
Advanced Services Services commissioned by NHS England, Local Authorities and Clinical Commissioning  Groups (CCGs)
Other Services Patient-funded services

Contractors making declarations to the NHS BSA that they are offering either the NMS or MURs under the advanced service gateway criterion must ensure that the service is visible on their NHS Choices profile on the relevant review date.

Contractors declaring that they are offering either the NMS or MUR service at the first review point must have the service visible in the services section of their NHS Choices profile on 28 April 2017. Contractors declaring that they are offering either the NMS or MUR service at the second review point must have the service visible in the services section of their NHS Choices profile on 24 November 2017.

Contractors will be required to declare, through the NHS BSA online declaration page, that their NHS Choices profile has been edited and/or validated within the time frames set out above.

Distance selling pharmacies and NHS Choices

Distance selling pharmacies (DSPs) do not, currently, have full NHS Choices entries. An A-Z list of “internet pharmacies” is available on NHS Choices. DSPs can currently list their name, web address (if available), telephone number and whether they provide the EPS.

In order to meet the gateway criteria for the first review point on 28 April 2017, DSPs will need to: a) check their NHS Choices profile; b) email the NHS Choices service desk (nhschoicesservicedesk@nhs.net) including “distance selling pharmacy” in the subject line confirming that the current information is correct; or providing the correct information where it is not; and c) provide the additional information listed in the table below in their email to the service desk, to allow NHS Choices to engage with DSPs to assess the opportunities for developing the profiles for these pharmacies further to support patients in making informed choices about services.

For the first review point, DSPs will need to send their email to the NHS Choices service desk between 00:00 on the 7 February 2017 and 23:59 on the 28 April 2017.

DSPs not listed on NHS Choices should email the NHS Choices service desk (nhschoicesservicedesk@nhs.net) including “No DSP profile” in the subject line and declare that they do not have a profile on NHS Choices and also supply the information listed in the Table below.

Between 28 April and 1 August 2017, NHS Choices will engage with DSPs, using the information supplied in Table 1, to understand the list of services and other information that could be displayed on the NHS Choices website.

By 1 October 2017, NHS Choices will issue a survey to collect additional profile information for each DSP that has provided information to the NHS Choices service desk. This information will be added to DSPs’ profiles in the future.

In order to meet the gateway criteria for the second review point on 24 November 2017, DSPs will need to complete the survey, which will be sent to the email address supplied by the contractor during the first review period, and return the completed form to the NHS Choices service desk including “DSP survey” in the subject line of the email. This will need to be received by NHS Choices by 23.59 on 24 November 2017

Any DSP that wishes to claim a quality payment at the second review point, which did not claim this quality criteria at the first review point, will need to supply the information listed in the Table below, and request a copy of this survey from the NHS Choices service desk (nhschoicesservicedesk@nhs.net) including ‘DSP survey” in the subject line by 11 September 2017.

For the first review point DSPs will be required to declare that an email has been sent to the NHS Choices service desk confirming/amending their details within the timeframes set out above through the NHS BSA online declaration page.  For the second review point DSPs will be required to declare that the DSP survey has been sent to the NHS Choices service desk within the timeframes set out above through the NHS BSA online declaration page.

NHS Choices Public Information for DSPs
Action Required
NHS ODS Code Provide information
Pharmacy Trading Name Confirm current information is accurate/provide if current information is inaccurate or missing or if no profile exists
Internet website (url) Confirm current information is accurate/provide if current information is inaccurate or missing or if no profile exists
Phone number Confirm current information is accurate/provide if current information is inaccurate or missing or if no profile exists
Premises address Provide information
Pharmacy contact email address Provide information
Provision of EPS Confirm information held by NHS Choices is accurate/provide if current information is inaccurate or if no profile exists
NHS Choices Internal Information for DSPs
Action Required
Contact details: name, email and phone number for a contact who will support further development of the pharmacy’s NHS Choices profile Provide information