E-RD Information

Community Pharmacy Support Guidance v2.1 October 2018

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Electronic Prescriptions – notes to pharmacy v1.2

Useful eRD Resources for Community Pharmacies:

Document from Wessex which you may find useful  https://wessexahsn.org.uk/projects/120/electronic-repeat-dispensing

PSNC also have information https://psnc.org.uk/services-commissioning/essential-services/repeat-dispensing/

GP and pharmacy guide Fylde and Wyre CCG Electronic Repeat Dispensing Guideline

You may also be interested in the following information which is aimed at GP practices but may be useful for reference:

 Training pack for GP practices 

How to set up repeat dispensing in EMIS web 

How to set up repeat dispensing in SystemOne 

Working with EPS once live

To order tokens please use the following  Instructions for Pharmacies_GPs – Ordering Forms_150622

Please find below links to websites for useful information when working with EPS2

• Suggested process  http://systems.hscic.gov.uk/eps/library/0612.pdf
• Cancellation http://systems.hscic.gov.uk/eps/library/0312.pdf
• Exemptions/Endorsements and claiming http://systems.hscic.gov.uk/eps/library/0712.pdf
• Guidance for Endorsements http://www.nhsbsa.nhs.uk/PrescriptionServices/1972.aspx
• Repeat dispensing http://systems.hscic.gov.uk/eps/library/repdispensing/index_html  and http://www.england.nhs.uk/wp-content/uploads/2015/06/electronic-repeat-dispensing-guidance.pdf%3Chttp://www.england.nhs.uk/wp-content/uploads/2015/06/electronic-repeat-dispensing-guidance.pdf
• Using the Prescription Tracker http://nhscfheps.createsend1.com/t/ViewEmail/r/8B29D558CD7528322540EF23F30FEDED
• Finding a lost prescription http://systems.hscic.gov.uk/eps/dispensing/findprescript.pdf
• Working with GP practices http://psnc.org.uk/wp-content/uploads/2013/07/Checklist_for_GP-Pharmacy_Engagement.pdf
• Split script flyer split scripts flyer
• Live service reports http://servicestatus.nhs.uk/
• IT System Troubleshooting guide http://systems.hscic.gov.uk/eps/library/disptsguide.pdf
• FAQs http://systems.hscic.gov.uk/eps/library/faqs/index_html

Access to Electronic Prescriptions and other functions (such as patient nominations) under EPS R2 can only be effected with an RA01 Smartcard

All members of the pharmacy team who will download EPS R2 prescriptions as part of their role MUST have their own RA01 Smartcard – it is PROHIBITED under the terms of issue to use another person’s Smartcard or allow such use of your own Smartcard in order to access EPS R2 prescriptions or any other process.

PSNC have published lots of helpful information on Smartcards here

To access SCR you will need to get your smart card updated, more information is available on PSNC here.  Please be aware that the SCR access can be added remotely.  Please contact the service desk (details below) for advice on how to proceed with the update.

Smartcards

TO RAISE ANY SMARTCARD CALLS PLEASE CONTACT – mlcsu.servicedesk@nhs.net      0300 555 0212

Please Note:

Any request for smartcard issues will not be responded to unless you have provided a MLCSU IT support desk log number (INC******)

For all smartcard queries use link below-

https://itservices.midlandsandlancashirecsu.nhs.uk/forms/smart-card-ra-form/

Midlands and Lancashire Commissioning Support Unit

Heron House | 120 Grove Road | Stoke-On-Trent | ST4 4LX

Mobile: 07341 680392

Email: ian.lee1@nhs.net

Usual Office Hours 08:00 – 16:00

Website: www.midlandsandlancashirecsu.nhs.uk

Follow us on Twitter: @mlcsu

COMMON SMARTCARD ISSUES

CARD LOCKED

IF THERE IS NOT ANYONE AT THE PHARMACY THAT CAN UNLOCK YOUR CARD, PLEASE LOG A CALL BY USING THE LINK BELOW AND THE RA TEAM WILL BE IN TOUCH

CARD GOING TO EXPIRE AND UNABLE TO RENEW IN PHARMACY

FIRST THING TO DO IS CONTACT YOUR OWN COMPUTER SYSTEM PROVIDER AS THEY SHOULD BE ABLE TO UPDATE YOUR SOFTWARE TO ALLOW YOU TO RENEW THE SMARTCARD INSTORE. THIS WOULD HELP ANYONE TRYING TO RENEW A SMARTCARD IN THE FUTURE. IF THE UPDATE DOES NOT WORK, PLEASE LOG A CALL VIA THE LINK BELOW AND THE RA TEAM WILL BE IN TOUCH

CARD ALREADY EXPIRED

PLEASE LOG A CALL BY USING THE LINK BELOW AND THE RA TEAM WILL BE IN TOUCH

SMARTCARD DAMAGED, LOST OR NO LONGER

BEING RECOGNISED IN READER/KEYBOARD

PLEASE LOG A CALL BY USING THE LINK BELOW AND THE RA TEAM WILL BE IN TOUCH

NEED TO APPLY FOR A SMARTCARD FOR THE FIRST TIME

YOUR PHARMACY MANAGER/SPONSOR NEEDS TO LOG A CALL ON YOUR BEHALF BY USING THE LINK BELOW AND THE RA TEAM WILL BE IN TOUCH.

I’VE GOT A SMARTCARD BUT IT NEEDS TO HAVE A PHARMACY LINKED TO IT

YOUR PHARMACY MANAGER/SPONSOR NEEDS TO LOG A CALL ON YOUR BEHALF BY USING THE LINK BELOW AND THE RA TEAM WILL BE IN TOUCH

FOR ANY OTHER ISSUES PLEASE LOG A REQUEST BY USING THE LINK BELOW AND THE RA TEAM WILL BE IN TOUCH. IF YOU EMAIL THE SERVICE DESK YOU WILL PROBABLY BE EMAILED BACK ASKING YOU TO COMPLETE THE ONLINE FORM VIA THE LINK BELOW

https://itservices.midlandsandlancashirecsu.nhs.uk/forms/smart-card-ra-form/

EMAIL – mlcsu.servicedesk@nhs.net

SCR

TO APPLY FOR ACCESS FOLLOWING THE RELEVANT TRAINING PLEASE USE https://nhs-digital.citizenspace.com/live-services/60a88897/

USEFUL SMARTCARD INFORMATION

• IF YOU HAVE GOT AN NHS EMAIL ADDRESS YOU CAN REGISTER USING THE ATTACHED GUIDE SO YOU CAN UNLOCK YOUR OWN CARD IN THE FUTURE INSTORE

• THE PHARMACY MANAGER/SPONSOR CAN LOG A CALL VIA https://itservices.midlandsandlancashirecsu.nhs.uk/forms/smart-card-ra-form/

REQUESTING TO HAVE SOMEONE SET UP AT THE PHARMACY TO UNLOCK AND RENEW SMARTCARDS FOR OTHERS