Simple UTI Tier 1 Service
Stop Press: 14.10.20 New Age Range for UTI service 16-64 yrs
Community Pharmacy Extended Care Tier 1: UTI Service for females aged 16-64 years. Service Specification released October 2020. Please read all of this information
Letter from Andy Pickard at NHSE&I Extended Care Tier 1 Letter V2
The service aims to provide any eligible patient who is registered with a GP practice contracted to NHS England and Improvement (NHSE&I) Midlands Staffordshire and Shropshire Area, with access to medication for the treatment of impetigo and simple urinary tract infection (UTI) via Community Pharmacy. The service will be provided through Community Pharmacies contracted to NHSE&I Midlands (Shropshire & Staffordshire Area) who have signed up to provide this service.
Aims of the Community Pharmacy Extended Care Service scheme
The overall aim of the scheme is to ensure that patients can access self-care advice for the treatment of a range of conditions, and, where appropriate, can be supplied with antibiotics or other prescription only medicines to treat their condition. This provides an alternative location from which patients can seek advice and treatment, rather than seeking treatment via a prescription from their GP or Out of Hours (OHH) provider, walk in centre or accident and emergency.
- Educate patients to seek advice and treatment from the most appropriate healthcare setting
- Improve patient’s access to advice and appropriate treatment for these ailments via Community Pharmacy
- Reduce GP workload for these ailments allowing greater focus on more complex and urgent medical conditions
- Educate patients with aim of reducing requests for inappropriate supplies of antibiotics
- Promote the role of the pharmacist and self-care
- Improve working relationships between doctors and pharmacists
The service is offered as a quicker alternative for patients to access healthcare. Patient may choose to refuse this service and continue to access treatments in the same way as they have done previously.
The service is only available for the treatment of un-complicated urinary tract infection (UTI) in adult females. Only medicines specified in the PGDs may be supplied following the correct protocols and only in the pharmacies who have signed up to the service.
The 2020 service spec is written with a general PGD Service spec at the beginning and then individual specs for the UTI service and the new acute bacterial conjunctivitis service. This means that pharmacies can sign up to one or both of these PGD services.
In order to provide the service, the signed SLA should be returned to Andy Pickard at: firstname.lastname@example.org to ensure you have a contract with NHS&I and a copy sent to email@example.com to ensure you get access to the PharmOutcomes modules.
2020 PGDs – same PGDs for Staffordshire and Shropshire
All pharmacists delivering the service should be familiar with and sign the PGD.
You need to keep a copy of the signed PGD in the service file in the pharmacy (signed by all pharmacists delivering the service) but you are not required to send the PGD signature page to Andy Pickard, NHSE or the LPC. It is to be kept in your pharmacy records.
The service should be recorded live on PharmOutcomes. The pro forma is supplied only for use in the event of an IT failure.
If you are not recording live on PharmOutcomes you need to get the patient to sign the declaration of exemption from NHS levy Declaration of exemption 2020
Service Recording on PharmOutcomes
Only pharmacies who have returned the signed SLA to NHSE will access to the new PharmOutcomes modules. There are several modules for completion.
In order to record the consultations on PharmOutcomes the pharmacist must complete a pharmacist enrolment form within the new UTI module. They must give the CPPE system permission to allow PharmOutcomes to access their CPPE record in order to confirm completion of the DoC for this service. If this was not done while on the CPPE website a link within the PharmOutcomes pharmacist enrolment module will take the pharmacist to the relevant part of the CPPE website. For more information on PharmOutcomes and DoC please see the relevant pages on this website.
Community Pharmacy Extended Care – Patient Registration
The new Community Pharmacy Extended Care Patient Registration module is to be used for the whole family of services, both Tier 1 and Tier 2 services share the same registration module. This should reduce the number of times you have to record patient details.
If the patient has registered with another service at your pharmacy you will see their details in a drop down list – you can select this if it is the correct patient but you will still need to complete this registration module to record consent to this service specifically etc.
Consultation and Supply
There is a separate module for each of the community pharmacy extended care Tier 1 and Tier 2 services and these are linked to the same registration module.
Service Requirements – as outlined in SLA and PGD.
Who can provide the service?
This service may be provided by authorised Community Pharmacies contracted to NHS England Midlands (Shropshire & Staffordshire Area), who are committed to making staff available to provide the service, subject to the following:
All professional consultations, with a service accredited pharmacist, must take place in a confidential environment.
Pharmacist training requirements
Pharmacists working at participating pharmacies can provide this Enhanced Service if they have completed the mandatory training requirements.
The requirements are;
- That they have worked through the CKS summaries on simple UTIs. Please access the summary; background information; diagnosis; management; prescribing information and evidence sections for each condition to ensure that you have up to date, relevant clinical knowledge http://cks.nice.org.uk/urinary-tract-infection-lower-women
- They must have satisfactorily completed the PHE Antimicrobial Stewardship for Community Pharmacy e-learning and e-assessment https://www.e-lfh.org.uk/antimicrobial-stewardship-for-community-pharmacy-staff/ and are registered as an antibiotic guardian https://antibioticguardian.com/healthcare-professionals/
- They must ensure that they have the correct clinical knowledge to provide the service and are familiar with NICE guidance on treating simple UTIs.
- The requirements of the SLA are understood and the PGD associated with the service issigned.The pharmacist should then print their DoC and add the heading “NHSE&I Community Pharmacy Extended Care Service Tier1”. It must then be signed and dated to complete the process. The pharmacist must confirm on the CPPE website that they have completed and signed the DoC.The accuracy of the DoC is the pharmacist’s professional responsibility.
As with all PGDs pharmacists must sign the pharmacy copy of the PGD in every pharmacy where they deliver this service.
DoC Process for this service:
The pharmacist will need to log in to the CPPE website and access the DoC section to download the DoC Self-Assessment Framework for Minor Ailments. (Simple UTI service is a Level 2 Minor Ailments Service involving supply of POM medication under a PGD).
The DoC framework document allows the pharmacist to assess their readiness against the mandatory core competencies (consultation skills and safeguarding) as well as suggesting other training they may find useful in regard to minor ailments and PGDs.
The pharmacist then needs to download their personalised Minor Ailments DoC (interactive PDF document).
Section 1 of the DoC will automatically contain details of all CPPE training and assessments they have undertaken and which are relevant to this service.
In section 2 of the pharmacist will need to add details of the mandatory training they have completed. Namely that they have worked through the CKS summaries on simple UTIs. They must ensure that they have the correct clinical knowledge to provide the service. They must also confirm that they completed the PHE Antimicrobial Stewardship for Community Pharmacy e-learning and passed the e-assessment and also that they are registered as an antibiotic guardian.
The pharmacist should then print their DoC and add the heading “Community Pharmacy Extended Care Tier 1 Service for Simple UTIs”. It must then be signed and dated to complete the process. The pharmacist must confirm on the CPPE website that they have completed and signed the DoC.
The accuracy of the DoC is the pharmacist’s professional responsibility.
All Pharmacists working at participating pharmacies and providing the scheme should ensure that they continue, through continuing education and CPD, to keep up to date with guidance issued around of the treatment of simple UTIs.
If your pharmacy is signed up to deliver a Pharmacy First Service you have signed an SLA agreeing to offer the service over all of your usual opening hours….
Q. What if you are signed up for the service but are not able to offer this service today?
A. This situation should NOT be the norm, you need to ensure that any locums you use are service ready – all of the information on pharmacist requirements is available on this website on the relevant pages. This service does not require the pharmacist to attend special training, simply to understand the service, ensure that their clinical knowledge is up to date and to be familiar with the PGDs.
If you are not able to offer the service on a particular day (for any reason) you must NOT refer the patient to NHS111 or back to the surgery – the whole point of this service is helping reduce demand and helping patients to be seen and helped by the community pharmacy.