Staffordshire Observed Consumption Service

PharmOutcomes Recording Issues

Please note that all PharmOutcomes queries should be directed to Tania Cork.  If Tania is unavailable please contact Gill Hall on or Peter Prokopa on

Do not contact Andy Pickard as the Area Team has no access to this County Council commissioned service.

Observed consumption

Observed consumption is a service provided by pharmacists and is currently commissioned by Staffordshire County Council through ADS One Recovery Staffordshire.

ADS One Recovery Staffordshire Service Location details can be found HERE. Their Head Office contact details for pharmacies are:

Telephone: 01785 224771 / Fax: 01785 249311  2 Hargreaves Court, Staffordshire Technology Park, Beaconside, Stafford, ST18 0WN


Please do not contact Andy Pickard if you have a problem with this service or PharmOutcomes. Please contact Tania Cork on 07779362017 or

SLA extended to 31.3.2020

Supervised Consumption Service SLA Extension to 31.03.2020

SLA from April 1st 2015

Please log on to PharmOutcomes to sign your Pharmacy up to deliver the service from April 1st – this applies even if you are a current provider.


Observed Consumption Service Level Agreement April 2015

One Recovery Key Contacts

Example SOP for Observed Consumption Service

Pharmacy Staff Authorisation Sheet

Pharmacy and Patient Agreement Form




Paper Claims have not been accepted since 31.3.2015

Supervised Consumption Guidelines


Please follow this link to access PSNC Resources on Instalment dispensing and Methadone dispensing.