Substance Misuse Stoke-on-Trent


As you will be aware Pharmoutcomes will be used by LifeLine for your substance misuse prescriptions from 1st July rather than Webstar.
Just as a reminder then, PharmOutcomes will be switched on for your substance misuse prescriptions on the 1st July. If you have a prescription that ends before the 1st July please put the information onto Webstar. as usual. PLEASE NOTE that you will have until 5th July to complete this. If you do not meet the deadline of 5th July you will not be paid for the service you have already provided to your patients.
If the prescription ends after the 1st July, even though the prescription started during June, then put the information onto PharmOutcomes
Please contact me if you need further clarification


Please find below the SLA for observed consumption and needle exchange for all Stoke pharmacies delivering this service.

SLA SC Stoke

NEX template Stoke Lifeline 2016 Final

Contact Information useful numbers

Supervised Consumption Incident Report Form For Pharmacies

PLEASE NOTE data and claims for this service are via Webstar

The commissioners are LifeLine with Lorraine Maden being your point of contact. please email



We have noticed recently that quite a few calls are coming in to our main reception.  Please can I remind you all that the number to use to inform us of missed pick ups or any other concerns regarding Lifeline clients should be the SPOC line
07809 105452
Emily Taylor monitors this phone and will generally pick up calls 9-5 Monday to Friday.  In her absence someone else has responsibility to cover this phone.  If the answerphone comes on she is on another call. Please leave a message clearly stating your contact name and the pharmacy you are calling from and your number, the nature of your call and whether you need a call back.  She will endeavour to respond if needed as soon as possible.  Outside of these hours please leave a message and it will be picked up the next working day.  There is also an email address you can use if you would prefer.  This email address again is monitored throughout the day.

If you have any problems from this point onwards with getting a response please let me know however please rest assured these are regularly monitored.  Any other numbers are not suitable and may mean messages do not get passed on.
Thank you for your cooperation.