patient complaint procedure


NHS Primary Care Complaints

Since 2009 NHS patients wishing to complain about primary care services can take their complaint to either the provider (such as the GP or dental practice) or the commissioner, NHS England – but not both.
From 1 August 2015 the NHS England North Midlands Complaints Service will be responsible for the investigation of all NHS England complaints relating to primary care provided in Staffordshire & Shropshire as well as Derbyshire & Nottinghamshire.
Although the North Midlands Complaints Service has offices in Mansfield in Nottinghamshire and Anglesey House in Rugeley, all new complaints need to be sent to the NHS England Customer Contact Centre, who will log the complaint and forward it to the relevant office.
You can contact the Customer Contact Centre:
Post: NHS England
PO Box 16738
Redditch
B97 9PT
Email: england.contactus.@nhs.net
Telephone: 0300 311 22 33
If patients are not satisfied with the way their complaint has been dealt with by the provider or commissioner, they can contact the Parliamentary and Health Service Ombudsman (PHSO)
Post: The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Email: phso.enquiries@ombudsman.org.uk
Telephone: 0345 015 4033